Bella Vegas Casinoのレビュー

米国のプレイヤーは入金不要ボーナスの賭け条件を満たし、130 ドルを獲得しました。しかし、彼はこれらの賞金から 25 ドルしか請求できず、最低出金額は 150 ドルであることに気付きました。残念ながら、コンプポイントを使用してフリースピンを購入した後、賞金は奪われてしまいました。そのプレイヤーは、カジノの利用規約で禁止されている入金をせずに、2回連続の入金不要ボーナスを利用して係争中の賞金を獲得したことが判明した。したがって、賞金は無効となりました。その後、プレーヤーが私たちのメッセージや質問に応答しなくなったため、苦情は却下されました。

The player requested a withdrawal of $850 but it was taking so long to process that he decided to cancel it and request it once more. After he did so, he immediately sent the casino his documents for verification and waited. Four weeks later, he still didn't receive his winnings. When he called the casino via provided phone number for Canadians, it simply didn't work. No further details are available ever since.

The player from Canada complained about his withdrawal of $250 that he requested and didn't receive. The casino informed the player that they had a problem with their system but assured him he would get his winnings. After some time, the player said he didn't receive his withdrawal but his money was returned to his account and then, he requested a new withdrawal. There's no further information on whether the player received his winnings or not.

After depositing money, the player realized they made a mistake when typing in their email address. They asked the casino's support for help and were promised that the representative of the casino would delete their old account and they would open a new one. Then the player made another deposit, claimed a bonus and after losing some money, they started winning. The wagering requirements were fulfilled so they decided to withdraw their winnings. Soon after that, the casino at first accused them of duplicate accounts (although they promised to delete the old account) and then of numerous bonus claims. The complaint remains unresolved. No update since then.